Follow the on-screen instructions to set up the printer connection and install the software. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add. What happens to my print and scan driver when I upgrade my Mac? If you had the full feature printer software installed on your Mac, everything should work the same as it did before you upgraded. Depending on the age of your Mac and printer, you might have to scan in a different way.
MAC OS HP Photosmart C wireless - HP Support Community -
What if my printer is not working as expected after upgrading? If your printer is experiencing printing, connection, or scanning issues, or an error message displays after upgrading your Mac to a new version OS X or macOS, go to HP Customer Support , enter your printer model, and then search for the issue you are experiencing or the error message that displays. Is there a third-party driver or software package for my printer? Gutenprint formerly called Gimp-Print provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X.
To see if your printer is supported, go to Gutenprint drivers for more information. What if my printer is not listed or the driver I want is unavailable? Go to the HP Store to upgrade to an HP printer that provides all the features you are looking for in a Mac compatible printer. HP DeskJet Printers. HP Business Inkjet printers. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help.
Step 1: Connect the printer to your network
Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Complementary Content. Apple Software Update. Deskjet series Deskjet Deskjet Deskjet What if I do not know my wireless network name or password? My printer is not listed or connected when I try to add it to the Printers list on the Mac. What do I need to do?
Try the following recommendations and procedures to help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal. Restart the printer and the computer : Restarting the computer and the printer can clear possible error conditions. Confirm the printer connection and network name : On the printer, make sure that the blue light next to the Wireless icon is on and steady, and then touch the Wireless network menu to make sure that the printer is connected to the same network as your computer.
Manually connect the printer to the network : Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus.
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Follow the steps to enter your network name and password to connect the printer to the network. Move the printer and router closer together : Move the printer and the computer closer to your wireless router, but no closer than 6 ft 1. Wireless signals can be weaker at greater distances between the printer and the router.
Restart the router : If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router. Check your firewall software : Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.
Check for obstructions between the printer and the router : Remove any metal objects between the printer, the computer, and the access point router. Objects such as refrigerators or metal bookcases can interfere with wireless signals. Check for other devices that emit radio and wireless signals : Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals. Use the front panel menu to enter an IP address that is valid for use on your local area network.
Check Bonjour compatibility on the router : Make sure that your router is compatible with Bonjour, a networking technology developed by Apple. Check the specifications or support documentation for your router, or contact the router manufacturer for more information. Check the router band setting : Many routers can operate in both 2.
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- Step 2: Add your printer to the Printers list!
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Make sure the 2. If the router broadcasts separate network names SSIDs for each band, connect the printer to the 2. What if a 'Software currently unavailable for this device' message displays? If a message displays that the printer software is not available, try these recommendations and procedures to troubleshoot the issue. Make sure the Mac has a connection to the Internet : Without an Internet connection, Apple Software Update cannot locate the latest print driver.
Make sure your printer has a driver available : For a complete list of HP printers with drivers available through Apple Software Update, go to Printer and scanner software available for download for OS X Lion or later in English. If your printer is supported but the driver failed to install , you can manually download the driver from Apple. Drivers for your printer might not release immediately after a new version of OS X releases to the public : The amount of time for a driver to release can vary.
Try the steps in this document again periodically to check if the driver released.
What if the Mac is unable to locate my printer during the installation? The installer software cannot set up the printer if it is not available on the network, or if there is a problem with your local network. What if an error displays when installing an earlier version of my printer software? HP Installer can't be opened because it is from an unidentified developer. Tags: Archived. Message 2 of 2.
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Please reboot the computer and printer. Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation. Make sure the printer is connected directly to a wall outlet. You can use any of the following methods to scan a document or photo from your HP printer to your Mac. Open the app, then select your printer from the Scanner drop down menu. If your printer does not display, select Browse Scanners in the Scanner drop down menu to locate your printer.
Make sure the printer is connected to the Mac wireless, wired, or USB. In the Presets menu, select a preset based on the item you are scanning such as Documents with Text. If you want to customize your settings, select Edit Settings , change your settings, and click Done. You can also click the Settings icon and select Save as to save your custom preset. Selecting Folder opens a window where you can select the specific save destination. The default destination is Documents.
To open your scan, click Finder , then click Documents or the specific location where you saved the file.
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