If there is no local UPS Access Point, consider collection from a work, friend or family member's address. To ensure the safety and security of your Mac, iPad or iPhone, if you choose the collection option, someone MUST be in at the specified collection address on the requested day to hand over the box in person to UPS. If you use the Collection option, the UPS driver will normally not provide a receit. It is usual for the major courier companies not to issue receipts because the moment they scan the barcoded label on the box using their hand held computer, the collection data is transmitted live to UPS' system along with the time and GPS location.
This will show on the tracking information for that parcel. Yes you can. If you don't want to use the Collection or UPS Access Point options, just select 'I will send' from the collection date drop-down list when entering your details.
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This allows us to trade-in machines from remote areas and outlying islands of the UK. Products sent to us are shipped at your own risk and the quote price is only valid for 24 days. If you are interested in purchasing a new or refurbished Mac, iPhone or iPad from our click4mac. Although we can pay you via a partial refund of a recent click4mac purchase, we recommend sending us your device and waiting until we have cleared it for payment before purchasing on click4mac just in case we discover a problem you were not aware of and have to reduce our offer.
This can complicate things if you purchased a new device based on the assumption that you would receive a certain amount for your old device. All Macs are booted from an external test drive during inspection and we do not access any data on your hard disk or SSD. Once payment has been approved, your hard disk or SSD is securely erased if it is fully functional, or physically destroyed if faulty. Hard drives are erased using software to execute a 7-pass multiple pattern overwrite algorythm which exceeds the requirements of the US Department of Defense data sanitization standard DoD Once complete, data recovery is not possible using any software tool and the drive will then be re-used.
It depends on how many. The service and pricing offered my mac2cash is aimed at individual machines. If you are booking in more than 5 of any category of device desktop, laptop, tablet, phone etc. To reduce the threat of theft, iPhones and iPads can not be erased or reset without the permission of the iCloud account holder to which the device is registered. To de-register from the device iteself, go to Settings, then iCloud, then Find my iPhone, then turn off Find my iPhone.
To de-register from another device or computer, go to www. Click the Settings icon and then select the required device from the My Devices section. From the list that appears, click the X by the device to de-register from your iCloud account. In , Apple started using the T2 security chip in it's computers which provided the option of preventing the device being started up from an external device or from an un-authorised system.
This was a great feature as it makes these devices far less attractive to thieves. Apple enables these two options by default but this means that if you send us your computer without disabling them first, the computer is completely inaccessible and cannot be erased or resold. If your computer is operational, you must disable these options before sending it to us. To access these options, follow Apple's instructions here. You've come to the right place.
How to find your Apple serial number For working Macs, find your serial number as shown. The Serial Number you have entered does not compute… dave…. This device has already been booked in. To manage your booking, enter your email address below. We will pay you. Everything looks fine! I accept full liability for any risk of data loss associated with shipping my device by UPS and understand that transfer of custody occurs at the point of delivery to The Bookyard facility.
Your device hardware is insured during shipping.
Do I have to send you my Apple product before getting paid? Apple Store Gift Cards cannot be redeemed outside Australia and are not redeemable for cash except where required by applicable law. You are welcome to trade-in your eligible device through any Apple Retail store. You will receive instant credit, and you must purchase a new device at that time.
If the new device costs less than the trade-in value, the extra will be paid to you as an Apple Store Gift Card. The value is determined by the model type, device condition and country of origin. Not always. Upon receipt of your device, if we find that your self-assessment was different from that of our trained operators, we will adjust the price accordingly. You will receive a notification of this adjustment along with details about why the value is different.
You will receive a communication advising you of the inspected value and you will have 14 days to accept or reject our revised offer. In the event you reject the revised offer, we will ship your device back to you to the address on file to you within 48 business hours of being notified.
You might need to pay for the returns fees depending on the reason of return. Taking into account shipping times, you should receive your device within 3 working days. If you are unhappy with the revised offer then we will return the device back. You might need to pay for the returns cost depending on the reason of return. Yes, all locks need to be removed from the device prior to shipping to Brightstar. We recommend restoring the device back to factory settings which will also erase all personal data. Please ensure you back up your data before restoring the device to factory settings.
No, you must remove your SIM card, as these are non-returnable. If a SIM card is still in your device, it will be destroyed immediately upon receipt to protect any personal data. All we need from you is your device. You do not need to send in the accessories, charger, manual or packaging. Although for Mac, it may be worth more if you send the power adapter.
No, but our terms and conditions require you to acknowledge that you are the owner on record of the device and entitled to trade it. We are required under Australian law to obtain proof of identify to every person attempting to sell goods to us. The proof of identity requirement is solely used for helping the police track down goods reported as lost or stolen. We are required by law to obtain ID showing your full name, current address, photo, date of birth and your signature.
For security purposes, we ask that you upload two forms of ID that together meet these requirements. If you have met the legal requirements and are struggling with a second form of ID, get in touch at AU. Is there a cost for sending my device to you? Is there a cost for sending it back to me?
Brightstar pays for the shipping from your Australian address to our Brightstar facility. If you request the device to be returned to you because of value change resulting from difference in inspection condition, Brightstar will pay for the shipment cost. However if you request the device to be returned to you because of value change resulting from a difference in country of origin, you will have to pay for the shipment cost. You will have a complimentary return kit shipped to you in Australia for you to package and return your device for free.
The quoted value is valid for 14 days and we encourage you to send the device to us within this timeframe to get the maximum value possible. If you require additional time, you have the option to extend the quote for an additional 7 days through Self-Service site. If you need assistance, you may also contact our Customer Support Centre at or email us at AU. If your device is received at the Brightstar facility after your quote has expired, you will receive a revised quote for the device based on the current trade-in price and condition of your device.
What happens if I send in a device different from the one for which I received a quote? As long as it is an eligible device, you will receive an e-mail offer for the trade in value at the time the device is received and processed in our facility. You will have 14 days to accept or decline the offer. For any other products, you will not have the opportunity to have it shipped back to you nor will you be paid for any trade in value.
You can log into your self-service portal to track the status of your order and we will also keep you up to date with your progress by email. You can also email at AU. Of course and in the event the inspected value of your device is different than the original quoted value , you can choose to reject the inspected value, and the device will be returned to you, free of charge. What do I do? Apple Store Gift Cards are sent via email, to your email address we have on file.
If the device cannot be economically repaired, it will be recycled in an environmentally responsible way. If you need assistance, you may also contact our Customer Support Centre at Mon — Fri 9. From the point at which you book the courier, we typically receive the device within 3 working days. How long will the process take from sending my device to the funds being on the gift card? From the point at which we receive the device, we usually inspect it within 24 working hours. If the device is received in the condition stated, we will email you an electronic gift card within 48 working hours.
If the device is in a different condition than originally stated then we will send you an electronic gift card within 48 working hours of the revised value being accepted. When you ship the device to Brightstar you need to ensure that you include the 'Customer Coupon' inside the packaging. This coupon contains unique information that enables us to recognise the device with the customer.
If your device qualifies to be returned we will ship it out within 48 business hours of being notified. Taking into account shipping times you should receive your device within 5 working days. The inspection process is typically completed with 24 hours of receipt of the device.
If your device is registered as 'lost or stolen' the relevant authorities will be notified. Brightstar will send you an email. If a device needs to be returned we will only be able to return it to the address that was given at the point of transaction. Your device is covered should your device be lost in transit whilst being shipped to Brightstar using our courier Startrack. If you have taken the necessary precautions to package the device correctly in the returns parcel provided, please call contact our Customer Support Centre at Mon - Fri - AEST or email us at AU.
The Volume Trade-in Program, provided by Brightstar provides business consumers with the opportunity to receive monetary value for their eligible iOS or Android device. Brightstar will provide a buyback application form with a quote and validity period, based on the device models. Once the application form is completed, Brightstar will arrange the collection of the devices, perform inspection of devices received and supply you with an assessment report and the total price offered for the devices.
Upon receipt of the assessment report, you must accept or reject the pricing in the Brightstar Assessment Report including any revised pricing in whole or in part and may elect to have any Device returned to you. Depending on your device conditions and eligibility, we pay a reduced amount for devices that are not working.
Once inspected we will offer you a revised quote based on the condition of your device.
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For non Apple devices, select your brand and model to find your device. Brightstar will transfer by wire payment, the full value amount to your designated bank account within 30 days of the tax invoice date. We are required under Australian law to obtain proof of identify from every person attempting to sell goods to us. The proof of identity requirement is solely used for helping law enforcement authorities to track down goods reported as lost or stolen.
Business customers can provide evidence of their Australian Business Number in documentary form issued by the government state or territory or statutory authority. A form evidencing the legal ownership of the devices will also need to be completed and signed. A Brightstar customer service representative will be in contact with you to organize courier pick up. Should you require any packaging materials, please advise our customer representative to have the complimentary packaging supplied to you beforehand. The quoted value is valid for 14 days or as stated in the application form and we encourage you to send the device to us within this timeframe to get the maximum value possible.
If you require additional time, please advise our customer representative or contact us at: AU. You will receive a communication advising you of the inspected value and you will be required to accept or reject our revised offer. As long as it is an eligible device, you will receive an offer for the trade in value at the time the device is received and processed in our facility. Following completion of our assessment of the Devices, you must provide to Brightstar a Tax Invoice for the payment of the price for the Devices as specified in the Brightstar Assessment Report.
From the point at which you book the courier, we typically receive the device within working days depending on the pick-up point location. Please note that Brightstar reserves the right to charge you Return and Service Fee, refer to clauses 2, 4 and 7 of Terms and Conditions of Purchase. The inspection process is typically completed within 3- 5 working days of receipt of the device. Please note that the inspection process might differ depending of the volume of devices received.
In the event that there is insufficient proof of ownership, the Device may be returned to you, or to the relevant authorities. If you have taken the necessary precautions to package the device safely and securely, please call contact our Customer Support Centre at 02 Mon — Fri 9. You should print a copy of these Terms or save them to your computer for future reference. Information about us We operate the Site.
Whilst the trade-in process includes the trade-in of Apple Products, the trade-in, Apple Trade In Program is provided by us as an independent third party. Our Site We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions and we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date. Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted.
If your trade-in will be applied as a refund toward an online purchase, you can track it from your Apple Store account. You can follow your Mac or other computer trade-in here. Once your device is received within the appropriate timeframe and is verified to be in the condition that you described, you will receive the estimated value either as a refund toward your payment method or as an Apple Store Gift Card.
If you receive a revised trade-in value after the inspection of your device, you can then choose to reject it. In some cases, your final trade-in value can vary depending on if you send in your power adapter or not. Yes, the Apple GiveBack program is available on apple. Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device. Keep in mind that the estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this time frame to ensure that you get this value.
Apple Trade In - Education - Apple
Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below:. To find your serial number, follow this guide. This ensures that all your personal information is completely removed from your device before you trade it in or recycle it. To turn off via iCloud if you do not have your physical device : follow this guide. Contact Apple Support. The estimated trade-in value is valid for 14 days, and we encourage you to send the device to us within this timeframe to ensure that you get this value.
We offer recycling of Apple products throughout the United States. Please click here to get started. For more information about recycling programs in the following states, click the links below:. Independent recycling professionals can obtain removal instructions for the battery and other components that require selective treatment by calling Apple Support. Save extra on a new iPhone when you trade in an eligible iPhone.
A better way to part with your favorite device. Your data stays safe. It goes on to help the planet. Just mail it out, or bring it in. Find an Apple Store near you Please note: computer trade-in is currently only available online. Frequently Asked Questions. What is Apple Trade In? How does it work? It depends on where and when you make a purchase. How long does the online trade-in process take?
If I buy a new device online and add a trade-in, what kind of refund will I get?
It depends on what you buy and how you pay for it. Can I see what my device is worth online, then bring it with me when I buy a new device in the store? How much will I get for my trade-in? Does Apple offer recycling? What devices are eligible for trade in with Apple Trade In? Is there a way to track my trade-in status?