I have a web meeting coming up next week with a customer who insists on using sync my company uses Zoom or Webex. They sent me a URL for that meeting so I wanted to make sure everything works beforehand I go through the download and installation, but then nothing else happens. When I click "join the meeting", I am asked to download and install again and again and again.
Trouble installing the plug-in?
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Install Microsoft Lync Web App Plug-in on Mac OSX – Mac App Store
Sign in to vote. Thanks Ken. Thursday, April 12, PM. Hi KenS25, Do other users in your organization have the same problem? Lync Web App is not supported on bit browsers. You could try to change Firefox 3.
Friday, April 13, AM. Information in this section was adapted from The Lync Team Blog's post on hotfix If you are having problems with your built-in or attached USB camera for video chat, quit all applications that use video, and then launch Lync for Mac only. The built-in camera or other attached camera may be controlled by the first video application launched.
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For example, if video applications like FaceTime or Skype are launched before Lync, those applications can be in control of the camera and prevent its use in Lync. If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:.
Each output and input device can have its own level settings. The built-in microphone on a Mac will also have a different input volume from a USB headset microphone. Setting the input between half and full seems to be appropriate. If other troubleshooting does not solve the problem, it may be necessary to clear all preferences for Lync for Mac and then set it up as if it were a new installation.
How Do I Clear Skype For Business/Lync Cache?
It is usually unnecessary to reinstall the application. To clear out all preferences and other files associated with Lync:. This is document bave in the Knowledge Base. Last modified on