Mac pro store uk london

Went on Saturday, and they only had 2 tills open, absolute madness.

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Waited in line patiently for around 20 minutes, got to the front and was then told by a woman working there that I had to go to the back of the other queue, so to form one large queue - without an apology for the waiting time or anything, she just raised her eyebrows and shooed everyone over. Staff were rude and unhelpful, and after waiting another 20 minutes in this queue I decided to leave empty handed as the the line wasn't moving - after spending 40 minutes queueing!

To me, this shop was basically hell on earth over Christmas, but I'm sure for others it's wonderful, hence the three star. Despite the size of the shop, they didn't have the products I was looking for in stock which was a real shame, but the main issue is the shop was too busy and it took forever to grab someone to help me.

It's a snazzy looking set up, and I think it's probably usually much better.

More staff over xmas though, please! I had been wanting to get into makeup for a long time but was always put off by the horror stories I've heard of mac employees refusing to help people and looking down on them; However covent garden's mac is a haven for all those who love or want to get into makeup.

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Although the store was quite busy, employees came over to help as soon as they could and they really had an efficient system going. They were very informative and you could see they loved their craft.

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Would definetely visit again! I love Mac cosmetics. Visited this store, a stone's throw from Covent Garden tube, and was advised by the most helpful,cheerful, knowledgeable member of staff by the name of Alex.

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She made mine and my daughter's day. We came away very happy customers indeed and the products we purchased were wonderful. Alex clearly loves the products she's selling and understood each of our needs and styles to perfection. Give that young woman a raise! They were not too pushy and recommended the right products for my skin, not just trying to sell me something. When I went it was quite busy, yet the staff were very friendly and took care of me and my friend.


Al final tuve que pedir ayuda. I have to agree, the Covent Garden store is a real gem. I'm a makeup artist and sometimes it can be a bit challenging to ask for help on particular brands when updating the kit.

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However, the team of artists couldn't be more approachable and full of great tips and advice. Although I find the entrance floor a touch cramped when busy the rest of the store really opens up into a haven of make up delights.

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I absolutely love this store, the layout is great, ample space downstairs and had a couple of great training sessions there. The staff are very friendly and are very accommodating to your needs, they do not intimidate you at all as in other Mac stores that I frequently visit. Definately one of my favourite stores.

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MAC Pro Store London James Street Covent Garden | British Vogue

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