Follow 6 above If you are having problems logging onto all CAC websites [and you can see your name between the words: keychain and login in Keychain access ] you may have blocked your CAC. If you see "f5, Your session could not be established" when logging into your Enterprise Email, clear your keychain and try again. If that does not work, try again later.
Remember to select your Email certificate [unless a dual persona , you'll use your activated PIV cert]. You'll need to save the PDF-F to your computer, then open it. Avast users click Preferences , Shields tab , disable " Web Shield ," restart browser and try to access the website again. More information about what Avast is doing can be read here. Bitdefender users can attempt to disable it when needing to use your CAC, if this doesn't work, you may need uninstall the program and find a different Antivirus program. Covenant Eyes can cause issues for some people.
Only fix we could find is to uninstall it. Please call , they can help troubleshoot the issue. One person I spoke with had an outdated version. Once the new version was installed, it worked again. A few people had to turn off the Parental controls. Uncheck Inject script into web traffic to interact with web pages under Traffic Processing , Select Continue. Some of the same " bad certs " that have caused problems for Windows users are now showing up in the keychain access section on Macs.
If you see the listed certificates, delete them, Once these certificates are deleted, close keychain. Instructions can be read on the Keychain page. This may be a reason why you cannot access your webmail. Change Current Time Zone to your location in the world. You would have had to have selected " Enable bit processes for Enhanced Protected Mode " to run in 64 bit mode. More information can be read here. To verify, Select Options , Accessibility. If your screen looks like the image below, uncheck the box next to Use the blind and low vision experience.
Select Save diskette above big word accessibility , Sign out, log back into your webmail, and follow instructions above. The process is practically identical to what you see on the PIV page. How can I increase my email storage capacity?
Then email them to ask to be converted to a Business Class account. If you have a smart card-based digital ID, insert the card and try to open the message again" when using OWA. You can update your email address by following this guidance. How do I update my information in the Mail. You can see a list of them here. It also times out if you go straight to it. What can I do? Click Change Adapter Settings, or Change adapter options 4. Select the option Use the following DNS server addresses:.
You might try each of them separately. Click OK, then click Close. If you are a Spectrum customer, you may need to change the DNS on your router, changing it on the client doesn't seem to allow access for some users like the ideas above. Select the network connection service you want to use usually Wi-Fi or Ethernet, unless you named it something else in the list, then click the Advanced button. You are probably showing up as a family member. The only solution I've found is for you to install ActivID 7. Contact the server administrator. In order for IE 11 on Windows 8.
IE9 Standards. Access that Menu by pressing F A small window will open at the bottom of the browser. Article from Kim Komando about this preinstalled adware. How-To Geek article. The built in PDF reader will not allow digital signature signing. Go through this guide. Solution: Fixes for this problem.
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ActivClient 6. This IS a fix for a Government Computer. Once logged in, Double click the ActivClient Client Agent button down by the clock in the lower right corner of your screen. Click on Tools, Advanced, select Forget State for all cards. Log off, and have affected user sign back on. You may walk out with a new ID card. Your credentials could not be verified" message when logging onto a computer. This error message only affects Government Computers.
Contact your local Help Desk to verify whether your user account is still in the system. You may need to check with your IT department to verify this. This happens when a computer is unplugged from the network for a certain period of time 60 days for my organization. You will have to use the same CAC you used to logon to the computer the last you time you logged into it on the network. This is due to the way your credentials are cached on the computer. Click the Advanced tab and scroll down to and select " Subject Alternative Name.
A n administrator can verify they are the same. If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again. The exact file causing this is not yet known.
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Re-installing the application may fix this problem. Highlight the ActivClient and select Change. Select Repair and the install should work. Contact your IT support" error when installing ActivClient 6. Somehow your file association was changed on your computer. It should be immediately below the folders. Now try right clicking your zip folder again and select Extract All. If it comes up to a username and password screen, select " Switch user " button and you should see the option for Smart card.
Solution : Another place to look is at the Microsoft Answers page. McAfee is famous for making installs difficult.
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All Army Knowledge Online problems and Solutions are on a separate page. The ideas on this website are from my personal experience. I have been told by Army Publishing Directorate APD to send Users to their help desk so they become aware of the problems with this program. Follow instructions below. Please install the host application before installing ApproveIt Desktop" when installing ApproveIt 6. You'll need to uninstall it, then download and install Adobe Reader 9.
Once you have installed Adobe Reader 9. Please back up your registry before proceeding. Make sure you are using a good signing key or the right smart card. You can use the notes page to verify. Follow slide 14 in this guide to clear them. Could take times.
Government systems: Disabling virtualization completely may Solution this problem as well. Click Create a new account under the big box 3. Type in the new username of the new account name box 4. Click Administrator , then Create Account 5. Logoff your current user account 6. Double click User accounts in Control Panel 2. Select Create a new account 3. Type in the name of the new account, select next 4.
This is a fix for Government Computers. Original instructions that can Solution this problem 4. Then have the user login to verify user can sign the document. You need to extract the zip file, then run the setup from inside the new folder it just created. Read installation Instructions below. If the file size is 30KB, it means you have not extracted the. Read the 21 September press release. On the Signature Method tab, make sure the radio button is on the bottom choice - " Sign using a certificate or smart card.
Click Apply , then OK. After you click "Sign" in PureEdge or Lotus Forms, it may take a few minutes for the list of certificates to pop up. Be patient. Choose the certificate that doesn't have Email in it, and put a check in the box that says "Use this certificate as default" if this is your personal computer. We are sorry for the inconvenience. Please contact the application's support team for more information. You select it and enter your PIN, it then states "you will be logged in shortly.
Please select a different signing method and try again. The Signature could not be created because the private key of the certificate could not be accessed. Please repair your ApproveIt Installation and try again. When the standard user attempts to utilize the program, they get the error. To check if this is the case, have an administrator open the program via the "Run as It seems that when you click on " Click to Approve " and the Digital Signature Viewer pops up; after you hit the " Sign " button the "ApproveIt-Certificate Selection" window does not pop up, the application just hangs indefinitely and so one cannot digitally sign.
It has only effected a small percentage of those computers that received the Acrobat X push and was hard to replicate the issue. Instructions and other tidbits of information can be found in this guide. TMP" when trying to install ApproveIt. It may also show up under unknown devices. Select Uninstall. It will give you a message. Once it is uninstalled, unplug the reader from your computer.
Wait a few moments, then plug it back in. It "should start to install itself. If that doesn't work, keep reading for other ideas below. It may be time to get a new one. Click here to find an ID card office. Click here to find a new one. Another symptom of this is when the Card Icon does not show on the logon screen Government computer. Make sure the Startup type is set to Automatic and if not started, select Start. If you have problems with the other file, try this one. Solution Log on as the local administrator.
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Go to Start, Run, type in: services. Windows 8 users hover your mouse in the lower right corner of your screen to get the Charms bar to show up. Click Search, type in "regedit. Click Check Names, then OK. Mark the following with Allow:. Query Value. Set Value. Create Subkey. Enumerate Subkeys.
Read Control. Open Services. You should be able utilize either CAC on your computer now. I get a notice every time I start my computer that my reader isn't installed. I own a laptop and don't plug in the reader unless I need it. Select Notifications Management. Solution The built in reader is taking priority over the external. Unplug the external and try the internal reader. On some computers Gateway , the CAC has to go in upside down.
You have 3 options:. It just seems to work better. He was having problems where another window would pop up and state that it was Done, never actually letting him into DTS. Just let it sit there and it will install it automatically. Solution Follow the guidance in this PDF. DTS loves pop ups.